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Spotlight Posted on April 29, 2024

Blog post

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Service desk

Mastering the Internal Helpdesk Ticketing System

Learn why an effective internal helpdesk ticketing system requires knowledge management to enable employee self-resolution and optimize helpdesk employees.

Spotlight Posted on April 29, 2024

Blog post

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Service desk

Reimagining Service Desk Knowledge Management for the Enterprise

Empower Your Employees to Self-Resolve Technical Issues with a Modern Service Desk Knowledge Management Platform

Spotlight Posted on April 29, 2024

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Service desk

Your Practical Guide to Help Desk Knowledge Management

Organizations benefit when knowledge is easily accessible. Learn how improved help desk knowledge management reduces tickets and speeds resolution time.

Spotlight Posted on April 29, 2024

Blog post

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Service desk

Optimizing Performance With Service Desk Automation

Service desk automation can help your company be more efficient by reducing the number of support tickets and improving customer experience. Learn more.

Spotlight Posted on April 29, 2024

Blog post

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Service desk

Best practices to reduce internal ticketing costs in large enterprises

Without a proper system for solving employee issues or answering business-related questions in a timely manner, problems become bottlenecked.

Spotlight Posted on April 29, 2024

Blog post

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Service desk

15 best practices to reduce service desk costs

Give your support teams more time to focus on critical issues instead of repetitive tasks. Check out these service desk best practices to get started.

Spotlight Posted on April 29, 2024

Case study

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Service desk

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Telcos

Swisscom embeds Starmind in its Work Smart strategy to create a collaborative, open-book workplace

Learn how Swisscom created a modern, innovative, open-book working culture with instant access to knowledge they need to do their best work with Starmind.

Spotlight Posted on April 29, 2024

Case study

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Service desk

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Professional services

Swiss Re boosts access to corporate services knowledge and experts with Starmind

Swiss Re integrated Starmind with the ServiceNow service platform to change internal processes and help employees crowdsource knowledge from across the globe