Starmind for Insurance Companies

How Starmind Transforms Insurance & Reinsurance

Starmind helps organizations bridge the gap between human intelligence (HI) and artificial intelligence (AI), ensuring that human expertise is captured, shared, and leveraged effectively.

By analyzing internal communications, shared documents, and updates in tools like Guidewire or Confluence, Starmind creates a real time network of an organization’s internal expertise.

This intelligent system identifies key experts within the organization and provides instant access to situational knowledge, driving informed decision-making across core functions like underwriting, risk engineering, and claims handling.

Underwriting

Instantly access case-specific insights from senior underwriters to price complex risks accurately and collaborate across syndicates.

Risk Engineering

Surface real-time insights on emerging risks such as climate or cybersecurity, enhancing risk assessment and ensuring consistent evaluation.

Claims Handling

Equip claims teams with instant access to situational knowledge to resolve complex cases faster and minimize dependency on key individuals.

Traditional Knowledge Sharing Is Holding Insurers Back

The highly specialized nature of the commercial insurance industry creates complex workflows that depend on human expertise. Yet, much of this knowledge remains undocumented, residing in the minds of senior professionals.

Critical functions such as underwriting, risk assessment, and claims handling rely heavily on human expertise to navigate complex, nuanced cases. Yet much of this expertise remains undocumented, residing within the minds of seasoned professionals.

Challenge

Munich Re’s clients required innovative solutions and deep expertise on emerging risks. However, underwriters and sales teams struggled to leverage collective expertise effectively.

Solution

Munich Re used Starmind to connect employees to internal experts and make organizational knowledge accessible in real time.

Results

Reduced knowledge gaps across teams, ensuring faster expert connections.
Increased efficiency, with 93% of expert inquiries answered.
Accelerated underwriting processes, reducing response times by 50%.

Talk to our insurance experts

Schedule a meeting with Account Director Charlie Haendel to discover how Starmind can empower your underwriting, risk assessment, and claims teams to work smarter, faster, and more efficiently.

Book a meeting

More resources

Blog post | Service desk

Decision Augmentation with Human Intelligence in Specialty Insurance & Reinsurance

How Starmind Transforms Insurance & Reinsurance

Underwriting

Risk Engineering

Claims Handling

Traditional Knowledge Sharing Is Holding Insurers Back

Fragmented Expertise

Missed Opportunities

Dependence on Key Personnel

Insurers around the world trust Starmind

“One key goal of Munich Re’s Knowledge Management has always been to provide employees with all the expertise they need to improve underwriting and push the boundaries of insurability with innovative products.”

Case Study: Munich Re

Faster, Smarter Risk Management with Starmind

Challenge

Solution

Results

Talk to our insurance experts

Crowdsourcing Knowledge Is Achievable With Starmind

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