How Shared Service Centers use Starmind

From HR and IT to finance and procurement, Starmind enhances Shared Service Center (SSC) operations by surfacing tacit knowledge, speeding up issue resolution, and keeping valuable know-how within reach—without overwhelming agents with documentation or scattered platforms.

Resolve Smarter

Reduce repeat queries and escalations. With Starmind, frontline teams can instantly reach experts across your organization, speeding up issue handling and first-contact resolution.

Break Down Silos

Go beyond structured documentation. Starmind connects your SSC to the broader enterprise, bridging gaps between policy and practice by making hidden expertise accessible.

Consistency at Scale

As your SSC grows, so does complexity. Starmind ensures consistent, expert-backed answers across geographies, roles, and functions—without sacrificing flexibility.

How Starmind transforms your day-to-day:

Speed Up Complex Inquiries

Standard SOPs don’t cover everything. When exceptions arise, Starmind routes questions to the right experts—beyond your team or documentation—saving hours and frustration.

Preserve Operational Knowledge

Employees rotate and retire, but their knowledge shouldn’t leave with them. Starmind captures real answers as they happen, creating a living knowledge base that supports every team.

Onboard Faster, Support Better

New hires can get up to speed quickly by tapping into trusted knowledge—without waiting for training updates or interrupting senior staff.

Boost Agent Engagement and Retention

When support staff can resolve issues confidently and contribute their knowledge, they feel more empowered, productive, and valued.

Want to talk to a human?

Let’s explore how Starmind can enhance your Shared Service Center, from boosting SLA performance to reducing training overhead.

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Imagine if 10% or 15% of 100,000 employees around the world find experts in 15 minutes instead of three weeks. How much acceleration can we have when it comes to new initiatives and experiments and other new research?

Sebastian Hein, IT Business Partner, Product Development Quality Informatics (PDQIX) at Roche

Future-Proof Your Shared Services with Starmind

Scale smarter, resolve faster, and retain what matters. Whether you’re running a regional SSC or a global GBS model, Starmind ensures your people always have access to the answers they need, when they need them.

Empower Shared Services: Unlock Expertise, Accelerate Support, Scale Smarter