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Subprocessors

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Last updated: April 20, 2021

Starmind engages third-party service providers to deliver Starmind services to customers. With respect to the customer’s personal data that is subject to the General Data Protection Regulation (GDPR), the customer is a controller, Starmind is a processor and third-party providers engaged by Starmind are sub-processors (“Subprocessors”).

This page lists all current Sub-processors engaged by Starmind.

As of March 2021, both the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield are still deemed to be an invalid ground of international data transfer. In cases where Privacy Shield was used in the past, Starmind has signed EU Standard Contractual Clauses with the respective Subprocessor. The list below provides the required details for each individual Subprocessor.

Hosting provider

Starmind is engaging the following providers for the provision of our services:

Hosting provider Privacy safeguards
Swisscom (Switzerland) Ltd
(Title in German: Swisscom (Schweiz) AG)
Alte Tiefenaustrasse 6, CH-3048 Worblaufen, Switzerland

DPA signed.

Switzerland is deemed to be a country providing adequate level of protection.

Microsoft Azure
Microsoft Corporation
One Microsoft Way, Redmond WA, USA 98052

DPA accepted.

Standard Contractual Clauses signed.

Participant of:
- EU-U.S. Privacy Shield
- Swiss-U.S. Privacy Shield

Email services

Starmind uses transactional email providers for sending notification emails and other emails like invitations, reminders, summaries, recommendations, etc. to end users of Starmind platform. The data transferred to the provider for sending emails: user attributes (name, surname, email address), a snippet about the respective question, answer, or comment.

As a Starmind customer you can choose one of the following two email providers based on your data protection preferences:

Email Services Providers Privacy safeguards
SendGrid, Inc. Denver, Colorado, USA

DPA signed.

Standard Contractual Clauses signed.

Participant of:
- EU-U.S. Privacy Shield
- Swiss-U.S. Privacy Shield
Details

Retarus, Schaffhauserstrasse 104 • 8152 Glattbrugg, Switzerland

DPA signed.

Translation services

As a Starmind customer you may enable the following translation services:

Translation provider Privacy safeguards
Google Translate

Standard Contractual Clauses signed.

DeepL, Im Mediaparkt 8a, 50670 Cologne, Germany

DPA signed.

Other service providers

Provider Processing of personal data Privacy safeguards
Mixpanel
San Francisco, California, USA
Analysis of the usage of Starmind platform based on a hashed user ID.

DPA accepted.

Processing takes place on MixPanel Servers in the EU.

Standard Contractual Clauses signed.

Participant of:
- EU-U.S. Privacy Shield
- Swiss-U.S. Privacy Shield
Details

Ask Nicely Holdings, Inc.
Portland, Oregon 97210, USA
Ask Nicely is used to (a) ask a user how likely she would recommend Starmind (NPS) and (b) to trigger an email conversation with that user afterwards.

DPA signed. 

Standard Contractual Clauses signed.

Participant of:
- EU-U.S. Privacy Shield
- Swiss-U.S. Privacy Shield
Details

Canny.io
Wilmington, DE 19801, USA
A tool that is integrate into the Starmind admin user interface where admins (project managers from client side) can propose features and up / downvote ideas proposed by others.

DPA signed.

EU standard contractual clauses are included into DPA.

Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Genève, Switzerland On-demand sporadic exchange of export, installation and other files between Starmind and the customer.

DPA accepted.

OneSignal
2850 S. Delaware St., Suite 201, San Mateo, CA 94403
Notification Provider. Providing push notifications to Starmind users within the Web App and Mobile App

DPA signed.