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Starmind for financial services

Increase efficiency and improve performance by leveraging instant access to organization-wide expertise and freeing up resources for growth

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Reduce ticket volumes

Connect end users with the answers they need directly, so they can self-resolve internal issues without opening tickets.

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time to resolution

With a shorter ticketing queue, your service team can resolve the tickets that do require their attention more efficiently.

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Reduce ticket cost

Improve your internal service centers’ performance and watch your overall cost to resolve fall significantly.

Financial services teams around the world trust Starmind


"Using Starmind, we crowdsource knowledge from over 10,000 community members across the globe. This enables our employees to get fast answers to their day-to-day questions from experts throughout Swiss Re, while being able to focus their energy on their jobs."

Simon Margulies, head of self-service solutions, Swiss Re

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More resources

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Blog post | Service desk

Mastering the Internal Helpdesk Ticketing System

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Blog post | Service desk

Reimagining Service Desk Knowledge Management for the Enterprise

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Your Practical Guide to Help Desk Knowledge Management

Organizations benefit when knowledge is easily accessible. Learn how improved help desk knowledge management reduces tickets and...

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Blog post | Service desk

Optimizing Performance With Service Desk Automation

Service desk automation can help your company be more efficient by reducing the number of support tickets and improving customer...

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Blog post | Service desk

Best practices to reduce internal ticketing costs in large enterprises

Without a proper system for solving employee issues or answering business-related questions in a timely manner, problems become...

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Blog post | Service desk

15 best practices to reduce service desk costs

Give your support teams more time to focus on critical issues instead of repetitive tasks. Check out these service desk best practices...

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