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Using AI to Find Experts and Get Questions Answered

Using AI to Find Experts and Get Questions Answered

Effective knowledge management enables organizations to improve their agility and make more impactful decisions. However, many still find it difficult to bridge the gap between employees and enable them to seamlessly share their expertise across the organization.

Leveraging an AI platform such as Starmind can quickly close this gap. In this podcast, Lauren Trees, Principal Research Lead at APQC, opens up an insightful discussion with Eric Storm, Vice President for North America at Starmind.

Eric discusses how Starmind’s platform captures the hidden knowledge of employees and then shares relevant information with members of the workforce who need it the most. Listen to this podcast to gain further insight on:

  • How the Starmind platform uses AI to route questions from employees to the people who are best suited to answer them.
  • The different benefits of intelligent automation and how it enables organizations to increase collaboration by leveraging the knowledge of experts.
  • The value of Starmind and how it allows organizations to build an effective knowledge management system to drive results and employee innovation.

What is a corporate wiki?

A corporate wiki, also known as an enterprise wiki, is a knowledge management system that provides a central location where your company can collect, capture, and update organizational knowledge.

As an internet user, the chances are high that you’ve used Wikipedia to find and acquire information and knowledge. Corporate wikis are comparable because they use similar technology and processes for people to collaborate and share their knowledge. The main difference is that corporate wikis are confined to the people within your organization.

Wikis have been a favored solution for knowledge management because every employee has the ability to read, edit, and contribute new content and knowledge. Plus, they're relatively easy to use. If employees can create a word doc, they’ll have no issue contributing to a wiki. But, if you’ve already used a corporate wiki before, you’re probably familiar with the challenges they can bring and are ready for a more effective way to manage knowledge.

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Speak to an expert talk

We’re always ready to help, with support tailored to your business needs. Schedule a call with one of our team to:

  • Learn more about how Starmind can connect knowledge across your business.
  • Discover the use cases that best fit your needs.
  • See how you can bring all of your company’s knowledge into one central platform.
  • Discuss your bespoke pricing package.

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