KMWORLD WEBINAR: STARMIND & DRÄGERWERK
Ensure Customer Satisfaction with Modern Knowledge Management
As a business leader, you already know the power of keeping customers satisfied and meeting their expectations in a timely manner. Increasing customer retention by only 5% can increase profits by up to 95%. Conversely, delays in addressing customer inquiries can negatively impact the customer's experience and the organization's time-to-resolution KPI.
Join Marc Vontobel, Starmind Founder and CEO, and Florian Volkenand, Head of Global Academy Business & Soft Skills at Drägerwerk, to learn how AI-powered modern knowledge management can take customer service to a new level through instant access to product expertise:
- Grant fast access to product expertise across the entire organization to resolve customer inquiries in real-time
- Retain knowledge and reduce questions needing to be answered by 64% within 5 months
- Free up 5 hours a week per sales representative to spend on customer-oriented activities instead of searching for answers